Vogue ND Wellness Inc.
Last Updated: October 30, 2026
1. Our Commitment to Your Privacy
At Vogue ND Wellness Inc. (“Vogue ND,” “we,” “our,” or “us”), we recognize the importance of protecting your personal information and maintaining the confidentiality of your health information.
We are committed to respecting your privacy and handling personal information responsibly, in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable privacy legislation.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact our clinic or access our healthcare services.
2. Information We Collect
Depending on how you interact with Vogue ND, we may collect the following information.
Website and General Enquiries
When you contact us through our website, we may collect:
- Your name
- Email address
- Telephone number
- Preferred method of communication
- Appointment and consultation preferences
- General areas of health interest
- Information you voluntarily include in your message
We request that you do not submit sensitive medical information, detailed medical histories or urgent health concerns through our general website contact forms.
Patient and Clinical Information
When you become a patient, we may collect personal and health information necessary to provide appropriate healthcare services, including:
- Contact and identifying information
- Medical history and current health concerns
- Medications, allergies and treatment history
- Laboratory and diagnostic results
- Clinical assessments and treatment records
- Billing and payment information
- Insurance information, where applicable
Clinical information is collected and managed separately from general website enquiries.
3. How We Use Your Information
We collect and use personal information for purposes that include:
- Responding to enquiries and requests for information
- Scheduling, confirming and managing appointments
- Providing naturopathic medical care and related services
- Maintaining accurate clinical records
- Coordinating care with other healthcare providers, when appropriate and authorized
- Processing payments and administrative transactions
- Communicating important information about your care
- Meeting professional, regulatory and legal obligations
- Improving our website, services and patient experience
We collect only the personal information reasonably necessary for the purposes identified.
We do not sell your personal information.
4. Consent
We obtain consent for the collection, use and disclosure of personal information as required by applicable law.
Consent may be express or implied, depending on the circumstances, the sensitivity of the information and the purpose for which it is collected.
Submitting a website enquiry indicates your consent to our using the information provided to respond to your request.
Consent for promotional or marketing communications is managed separately from consent for healthcare-related communications.
You may withdraw consent where permitted by law, subject to applicable legal, professional and contractual requirements.
5. Website Forms and Electronic Communications
Our website uses contact forms to help visitors communicate with Vogue ND.
Information submitted through these forms is processed and stored using our website service provider, Relume.
Authorized clinic personnel may access submissions to respond to enquiries and assist with appointment scheduling.
Website enquiries may also generate email notifications to our clinic’s designated email address.
Please do not use website contact forms to submit confidential medical records, detailed health histories or urgent medical concerns.
Although we take reasonable precautions to protect information, ordinary internet communications and email may carry privacy and security risks.
For sensitive clinical matters, please contact our clinic to arrange an appropriate method of communication.
Our website contact forms are not intended for emergency medical assistance.
6. Patient Records and Practice Management
Vogue ND uses Jane, a practice management platform, to support patient administration and clinical recordkeeping.
Patient information maintained within our clinical systems is subject to applicable privacy legislation, professional confidentiality requirements and our internal privacy practices.
Access to patient information is restricted to authorized individuals who require it to perform their responsibilities.
We do not use general website contact forms as a substitute for secure clinical intake, assessment or recordkeeping.
7. Sharing and Disclosure of Personal Information
We do not sell or rent personal information to third parties.
We may share personal information when reasonably necessary and legally permitted, including with:
- Healthcare professionals involved in your care, with appropriate authorization or another lawful basis
- Laboratories and diagnostic service providers
- Service providers supporting clinic administration, website operations and practice management
- Insurance providers, where authorized and applicable
- Regulatory authorities or other parties when required or permitted by law
Service providers may process or store information on our behalf.
Where required, we take reasonable steps to ensure that personal information handled by service providers receives appropriate protection.
8. Information Security
We take reasonable administrative, technical and physical measures to protect personal information against unauthorized access, disclosure, loss, misuse and alteration.
These measures may include access controls, confidentiality practices, secure clinical systems and procedures for handling personal information.
No electronic system or method of internet transmission can be guaranteed completely secure.
If a privacy or security incident occurs, we will assess and respond to it in accordance with applicable legal and professional obligations.
9. Information Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, or as required by applicable laws and professional recordkeeping obligations.
Clinical records may be subject to specific retention requirements established by healthcare regulators and applicable legislation.
When personal information is no longer required, we take reasonable steps to securely dispose of it or anonymize it, where appropriate and feasible.
10. Website Analytics, Cookies and Third-Party Links
Our website may use essential technologies necessary for its operation.
If we introduce optional analytics, advertising technologies or additional tracking tools, we will review their privacy implications and update this policy and any applicable consent mechanisms.
Our website may contain links to third-party websites or services, including patient booking platforms.
These external services operate under their own privacy policies and practices. We encourage you to review their policies before providing personal information.
11. Marketing Communications
From time to time, Vogue ND may offer educational resources, newsletters, clinic updates or information about services.
Where required by law, we will obtain appropriate consent before sending commercial electronic communications.
You may unsubscribe from promotional emails using the instructions provided in those communications or by contacting our clinic.
Unsubscribing from marketing communications does not prevent us from sending necessary administrative or healthcare-related communications.
12. Accessing and Correcting Your Information
You may request access to personal information held by Vogue ND or ask us to correct information that is inaccurate or incomplete.
Requests may be subject to applicable legal exceptions, identity verification requirements and professional recordkeeping obligations.
To submit a privacy-related request, please contact our clinic using the information below.
We will respond in accordance with applicable privacy legislation.
13. Privacy Questions and Concerns
If you have questions about this Privacy Policy, how your information is handled, or wish to raise a privacy concern, please contact:
Vogue ND Wellness Inc.
Attention: Privacy Officer, Dr. Vicky Gairns, ND
Turtle Bay Crossing
Unit 725 – 11850 Oceola Road
Lake Country, British Columbia, Canada
Phone: (250) 548-0408
Email: info@VogueND.ca
Please include “Privacy Enquiry” in the subject line of your email.
If your concern is not resolved, you may also contact the Office of the Information and Privacy Commissioner for British Columbia.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website technologies, privacy practices or applicable legal requirements.
The most current version will be available on our website, with the date of the latest update indicated above.